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Your Privacy Policy at b133

This page explains how we collect, store, and use the details tied to your b133 account, including login records, device data, cookies, and payment references.

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What We Collect and Why

b133 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect only the details we need to run your account, verify requests, keep the page stable, and settle payment records. That can include your contact details, login history, device and browser data, support messages, and transaction references for Touch 'n Go, GrabPay, Boost dan FPX.

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We also keep records that help us block misuse, answer disputes, and meet legal duties that apply in Malaysia or elsewhere where local law permits. If you ask for access, correction, or removal, we will handle it within the limits set by law, and we will
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keep only the parts we must retain. We do not use your details for unrelated purposes without a lawful reason, and we limit internal access to staff who need those records for a specific task.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Ways to Reach Us

If you want help with a privacy request, use the support form in your account, send a message from the contact page, or open live chat when it is available. We can help with access, correction, account closure questions, and concerns about how records are stored. For safety, we may ask you to confirm your identity before we release sensitive details or make changes.

Team online

Support form

Send your request from the form in your account and include the detail you want checked. Clear requests help us find the right record, confirm your identity, and reply through the same channel.

Contact page

Use the contact page if you need a written trail for your request. Tell us what should be corrected, deleted, or explained, and we will route it to the team that handles privacy matters.

Live chat

When live chat is open, you can start there for quick privacy questions. We may move the case to a secure channel if we need to confirm account ownership or share sensitive details.

HANDLING STANDARDS

How We Keep Records

We handle privacy work in a practical way: only the staff who need your details can reach them, cookies stay limited to session and site settings, and payment…

Data handling

We collect account details, device logs, and transaction references so we can run your account, confirm requests, and reduce duplicate…

Cookie use

Cookies help keep your session signed in, remember your language choice, and measure basic site stability.

Account security

We use login checks, timed session expiry, and alert prompts when account activity looks unusual.

Retention

We keep records only for the period needed to meet legal duties, settle payment disputes, and support account history.

Contact path

To ask about a specific record, send the request through support with the account email and the detail you want…

Change requests

If you want an update or correction, tell us what should change and attach any proof that helps us verify…

Privacy Questions You Can Ask

These answers explain what we hold, why we hold it, and how you can reach us if you want a correction, access, or deletion request. The same rules apply on desktop and mobile, and we follow local law when a request asks for more than the law allows us to share. If your case needs extra checks, we may ask for identity confirmation before we continue.

It covers account details, device logs, cookie use, support messages, and payment records linked to your account. It does not change the way local law applies; where local law permits, we handle requests within that framework.

We keep the details needed to create and run your account, confirm requests, record Touch 'n Go, GrabPay, Boost dan FPX transactions, and answer support questions. We avoid collecting extra data without a lawful reason.

Yes. Cookies help remember your session, keep language settings in place, and measure how the page behaves on your device. You can block some cookies in your browser, though parts of the site may need them.

We restrict internal access, log sensitive actions, and use verification steps for changes such as a password reset or support request. If a request looks unusual, we may pause it until we confirm it is really from you.

You can ask us to correct details that are wrong or remove records we no longer need to keep. Some records must stay for legal reasons, so we will explain what can be updated and what must remain.

Retention depends on the record type and the reason we hold it. Account and transaction records may stay longer than basic support messages because they help us meet legal duties and settle later disputes.

Send your request through the support form in your account or from the contact page. Include enough detail for us to identify the record, and we will reply through the same channel where possible.

Your Privacy Policy at b133

Ways to Reach Us

Support form

Contact page

Live chat

How We Keep Records

Data handling

Cookie use

Account security

Retention

Contact path

Change requests

Privacy Questions You Can Ask

01 What does this policy cover?

02 Which details do you keep?

03 Do you use cookies?

04 How do you protect my account?

05 Can I ask for changes or deletion?

06 How long do you keep my records?

07 How can I contact you about privacy?

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